Support
We're here to help you get the most out of UpNext DJ
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Learn how to use UpNext DJ with step-by-step video guides on our YouTube channel
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Have questions, feedback, or need help? Our support team is ready to assist you.
djbkruz@gmail.comWe typically respond within 1-2 business days
Frequently Asked Questions
How do guests join my event?
Guests can join by scanning your event's QR code or entering the 6-letter event code on their device. No app download required for guests.
What's the difference between the mobile and Mac app?
The mobile app is for guests to join events and submit requests. The Mac app (UpNext DJ Host) is for DJs to create and manage events with full control over the queue.
How do I request a refund?
Please review our Refund Policy for eligibility details. For desktop subscriptions, email us with your account details. For mobile purchases, request through Apple's Report a Problem page.
Can I export my playlists?
Yes! With the Mac app, you can export to Apple Music, VirtualDJ, Rekordbox, Serato, or CSV format.